All customer reviews are from customers who have completed a transaction with AlphaFlightGuru
Satisfied with all aspects of the company. Integrity, honesty, follow through.
Special kudos to ***.
We travelled withAir China. We departed from Tullamarine Melbourne Airport and we were not on the passenger list. Apparently our booking was made through Air Canada but we were not on Air China's list. That was sorted out after an hour. Flew to Shanghai. Our itinerary did not show that we would be landing there on our way to Beijing. We were grounded for several hours while a storm passed through which meant we missed our connection to London. The mess around we went through when we finally got to Beijing was terrible. It took us 7 hours of being shunted from one counter to another to rebook our missed flight, to locate our luggage & have it redirected to Heathrow instead of Gatwick UK due to changed flight, and while we did all that we found out one of our flights home 6 weeks later was cancelled by Air China and we had to find another flight which ended up being a day later than our original itinerary. Our trip from Melbourne Australia to London took around 42 hours. We had very god support from some staff but it was not consistent. I would hesitate before I booked through Alpha Guru again.
*** was awesome and handled everything with due care, follow up outstanding, even down to the week of the trip. Everything was hands on, exceptional service all around. I've been telling everyone I know.
While I was able to obtain a cheaper business class flight. I was unhappy with the schedule. There was some misunderstanding regarding the return trip route as well as the suggestion that after the flight was booked it could be changed. That was not the case. This was misleading information
AFG is amazing. My experiences with AFG is the best I've had so far in all my years of travel. I love the personal attention and the prompt responses. Thanks to AFG my travels are smooth and efficient, and especially much cheaper than in the past.
Excellent customer support, personable service and easy order procedures. I would certainly recommend to others.
All was handled well, with good communication prior to and following flights. No hesitation in recommending the service to others.
The booking was ok, but any changes we were thinking about were impossible. We could not even communicate with the airline we were flying on in regards to a change. Apparently the way you had us booked, we were not allowed to talk with any one else. You need more flexibility in your bookings, and maybe that's not possible? I could have gotten my flight cheaper if I had booked a week earlier. My wife wanted to fly non stop both ways, so you guys were good at getting us that.
*** is exceptional with her assistance and care of her clients. We are so happy to have found AFG and will continue to book our flights and hotels with them. We highly recommend AFG.
After delivering a business class schedule that was approximately 40% better than the standard fare I thought that would be all from Alpha Flight Guru. However I was pleased at the follow up during our journey and on arriving home. I certainly would be recommending AFG to the world.