All customer reviews are from customers who have completed a transaction with Amishwbf.com
Customer service was better that could be expected. I had some time constraints regarding my order and Kim went the extra mile to make it work.
We had a great experience with Amish Workbench Furniture. The customer support provided by Rosie was excellent. She was helpful, respectful, kind, and not pushy at all (which we loved). The product we received was delivered in a professional and timely manner by great people (who were kind enough to call ahead to let us know exactly when they would arrive). We could not be more satisfied. We would give 10 stars if we could.
Amish Workbench Furniture proves that an American company can still deliver a great American made product for a good price. Great job -- keep up the good work!
We will definitely order again.
I haven't received the furniture yet, but the interaction with the rep, ***, couldn't have gone better. She put in considerable effort to get the thoroughly modified design I wanted ordered. I assumed she must have owned the company, but was surprised that she didn't.
Communication response time was good and I feel that my rep was fairly patient with the many questions and changes I made, as I had a hard time deciding on the colors and type of wood I wanted. My furniture arrived and though I was happy with the fit, finish and quality, the color was significant darker than my final request, which was to have it just like pictured on the website. I had requested two tone tops which I had paid for but this was missed. Although it turns out that I was fine with it not being two tone, I requested a credit for the premium I paid for that service and had to really fight to get it back. This is a reason for one of the stars being deducted.
The biggest disappointment is that the color isn't what I was dreaming of or what I requested and that I just have to live with it. They are nice pieces but I am disappointed that the color wasn't even in the same ballpark as what was pictured on the website.
I have worked with *** for the last couple of years and he has been honest, supportive, and offered
positive suggestions toward my questions and percha
I will continue to work with AWF.
Your on-line rep was very helpful, courteous, knowledgeable and pleasant. We haven't received our furniture yet but are very excited to be purchasing American Amish made furniture and not "made in China". If we are really happy with our bar stools, we'll be back for a computer desk!
I am very satisfied. I am curious where in Indiana the chair is being built. I was born and raised there and have a lot of Amish in my background.
Very pleased with the furniture The customer care was fantastic.
Nice, simple transaction. Chair arrived on budget and on time.
It's been great working with Rosie to come up with some custom chairs for my new dining table. She's very personable and she wanted to accommodate my requests. The only negative thing I have to say is that response time was slow on several occasions; I had to call/email again when I didn't hear back. I didn't get responses to voice mails but I usually did to emails.
The gentlemen who have answered the phones have been kind & helpful.
I recently placed my order for the chairs and I anxiously await their arrival!
I'm in the Seattle area and was pleasantly surprised that you folks are in OR; I thought you were an East coast company since most of them are there and your website says hours are "EST".
I would recommend you based on my dealings so far, but I have yet to see the final product!