Awarded the eKomi Standard Seal of Approval!

Awarded the eKomi Standard Seal of Approval!

Nationwide Recreation Distribution LLC
Nationwide Recreation Distribution LLC

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Real customer reviews

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Very happy. Got exactly what I ordered. When I called about one of the boxes having a different part number they answered the phone and understood what I was asking, just a new part number. Pool looks great,we use it a lot.
The delivery truck drop the pool one half mile from our house. ***
It all works. Pleasure to work with.
The installation became a giant pain in our posteriors, primarily due to extremely poorly written instructions! We prepared and leveled the ground & brought in a great deal of sand. We constructed the steel bulwarks and then found we should have done that & buried the bases with concrete supports, and then brought in the sand and covered them. The *** instructions were out of order for efficient erection. Instructions just said if things were not right, to start all over again! When installing the overflow, the instructions said to partially fill the pool with water. This water pulled the liner down & when tightening the fastenings, pulled the liner out of the frame at the bottom & we now have a leak at that location!!!! On the positive side, we did have all of the listed hardware. Prior to shipping, I was told the pool & accessories would come on one pallet, weighing less than 1,000 lbs. When received, the pallet was stacked extremely high, and weighed more than 1250 lbs, & my tractor w/forklift tines installed could not pick up more than 900 lbs, and the pallet was stacked too high to be stable in any case. Unloading the pallet from the delivery truck was a huge & hazardous undertaking. The equipment should have been shipped on two (2) pallets, which would have been more costly, but would have been simple to unload & move. To conclude, the pool was as advertised, but the assembly was much more difficult than it had to be. We found the tuffstuff-type ladder to not be strong enough, one of the main side supports breaking within two days of pool usage. The manufacturing company promptly sent a new side support under warranty. We still question the strength of the ladder.
Contents included all parts needed for assembly thank you
great customer service
Highly recommend this company. My family had been looking at above ground pools locally and the prices were not even close. Granted we had to install this one but if you are mechanically inclined you can do this. Customer support is very knowledgeable when you call in for any support. My family and friends love the keystone 27 round pool we have and it really looks good.
Very good customer service.
Well every thing from order, shipping was great, I was short one part, the plastic piece that goes over the liner on the wall, other then that, all was good
Ordering was easy. It was delivered when they said and we love our pool..just didnt get to use to much since we ordered end of summer..Customer support was very helpful.


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