All customer reviews are from customers who have completed a transaction with Outdoor Living Today
Fabulous pergola. Very helpful people at Outdoor Living.
the customer service folks were so extraordinarily helpful, such a pleasure to deal with.
The shed came before the scheduled delivery date and the movers went the extra mile to make everything went smoothly.
Now, we continue the process of erecting it!
My experience with the staff at Out Door Living Today was beyond excellent from the initial customer support I received after shed purchase to dealing with the support group after receiving shed package. I am especially impressed with the service I received from employee ***. When I had issues with the shed package he went the extra mile to help me. I hope Ute and his work group that helped me get recognition for this! I can't wait to assemble my shed in the spring. It will make a great addition to my deck! I would highly recommend this company to anyone looking for an outdoor building project!
Excellent product and experience from beginning to end. Communication was outstanding. I was able to assemble the shed with minimal issues.
The shed took a very long time to get here, and I was never notified by the delay, but once it arrived, it was great. Good quality and good assembly instructions.
I have nothing but praise for OLT - both for their beautiful, well-cut cedar shed kit and for their very supportive customer service . So nice, so Canadian, that they call you and discuss the project when you order your shed.
The play house is nice, high quality. Customer service was excellent. *** company was terrible but only locally, main office was good
The product is as advertised, but the shipping experience was extremely poor and frustrating. My order was delayed about 3 weeks past the expected delivery date, and I don't believe I ever would have received it if not for multiple calls to try to track down the shipment over a period of weeks. I realize this is not the manufacturer's fault, but it's something to consider for those having product delivered to the U.S.
I ordered this to use as a tack shed for my daughter's horse. I called customer service to place the order. The representative was so helpful and knowledgeable about the product and shipping procedure. She helped me get it delivered to a neighbor's house to assist with the Christmas surprise. The shed is perfect for our needs. My handyman put it together, caulked and sealed it. Added hooks and reinforcement to hold the saddle rack. It is darling and we love it. This was a great company to work with. They make and service the product. They were dependable and did everything they said they would do.
Everything went well from delivery to assembly. The requirement that the owner assemble the center supports on the sides and back panels could have been avoided by preassembly at the factory. I realize that this may cause a slight increase in the carton size but I didn't need the extra time and effort to attach the center supports.