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Rubber4Roofs
Rubber4Roofs

Real customer reviews

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Really pleased with the service from *** at rubber4roofs. Always obliging with helpful advice and assistance. We purchased a kit sufficient for a roof area of 50sq.metres; everything arrived on time and worked well.
Just one suggestion?! The single piece of epdm (about 150kg) arrived on a pallet with lots of folds and creases!
Would it be practical to deliver such a large piece on a roll?
An excellent company, very fast next day delivery I would highly recommend
Always on hand for expert advice. Superb product delivered lightening quick! I never leave feedback as a rule but this company deserves a big thank you!
Superb easy to use web site.excellent communication (part of my order was missing not the companies fault most likely the couriers. The problem was addressed imeadiatly) great product and fitting kit everything I needed was in the kit and the instructional videos on the website helped me to produce a professional job even though I had never done this before. I will definitely use them again.
*** was really helpful and the delivery was spot on. Cant comment on the roof membrane yet but the service has been top notch!
Rubber4Roofs Hi David,

Thanks very much for the kind words. I will let Steve know how impressed you were with his service! It will be great to see some images of your completed roof when it is done.

Rubber4Roofs. Your rubber4roofs.co.uk team
Clear info on website, ordered just after 12 and received next morning, very satisfied.
Frustrating!!! Phone customer service from the company directly is fantastic!

However..... very disappointing that rubber4roofs relies on external couriers (TNT) who regularly seem to split the number of parcels or worse lose items for the delivery. This does result in rubber4roofs being unable to fulfill orders in a timely and efficient manner. Shame that they have to work together, unfortunately that results in an overall disappointing service!
Rubber4Roofs Hi Adam,

Thanks for your honest feedback. I appreciate your kind words about the service from Rubber4Roofs and can only apologise for the late delivery by TNT. I can understand your frustration with us having to rely on TNT. We do everything to ensure that deliveries are made on time and 95% of the time TNT do fulfil this. It is a very difficult situation for us as well as you. Due to the items we send most carriers will not let us ship with them. We have over the years tried various other companies, unfortunately though we have found them to be the best of a bad bunch. To avoid further disappointments with orders. I would recommend to allow a couple of days for delivery. I know that this should not be the case as the delivery is meant to be next day. However, the last thing we would want is you to have an open roof with no materials.

I have also left the delivery charge as a credit on your account to use on the next order. Once again I am really sorry for the inconvenience this has caused you. Your rubber4roofs.co.uk team
Brilliant easy ordering and clear on what you’re going to get
It's such a relief to deal with a company that can take a custom order and have it delivered to your door within two working days as promised at the point of order. No fuss or nonsense, just first class service and a quality product. I would definitely recommend Rubber4Roofs to others.
There were only 10 screws for 3 number 3m of trim, which equals 3 screws for 2 trims and 4 for one trim, and therefor considered insufficient to properly fix all trims adequately. So supply more screws in future

There was no instructions on how to use these screws with the trim, if they were self drilling, or if a pilot hole was needed first. Some instructions on this aspect would have been useful

There was no indication that the trim was covered in a protective film, and that this needed to be removed. Some instructions on this aspect would have been useful, too.
Rubber4Roofs Hi Chris,

Thanks for taking the time to leave us feedback. We recommend to use 1 screw for every metre of trim, anything more than this can cause the trim to warp. We are in the process of updating our instruction manual. It therefore might be worth adding this on to avoid any other customers getting confused about the trim. You did not mention the rubber or adhesive for your shed roof. I can only presume that this part of the order was straight forward and is now installed? Once again thanks for the feedback and advice on the trim.

Rubber4Roofs. Your rubber4roofs.co.uk team

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