All customer reviews are from customers who have completed a transaction with Russian Trains
We were impressed by the reservation via Internet and then even more by the service boarding the train and on the train! Absolute top service!
The offered transfer service in Moscow from the train station to the hotel is also very nice. However, you may want to consider two prices; one price for hotels in the center of Moscow and a higher price for hotels father away.
The bathrooms were absolutely disgusting. The beds for the sleeping compartments were not made/prepared. For international travelers it is a shock to see such poor service on sleeping cars on a long trip.
I should have purchased my tickets directly. I found out after purchasing that they are way, way more expensive through this web sight.
Overall the service was professional and according to expectations. Excellent service.
We were impressed with the punctuality and comfort of the train.
We enjoyed all three of our trips on the Russian trains. There were no problems and the information provided to us on email was very helpful. We have no complaints.
I did my reservation using online service www.russiantrains.com and I didn't have any problem. It was a great way to make a train reservation.
The staff was very friendly and helpful - they helped me with my luggage and offered help because my daughter was sick. I don't know what the ticket was necessarily for, since there was no scan. However, it did list the pertinent information for the travel, such as the seat reservation. I was also very pleased that they seated us, a family of four, in such a way that we face each other. That was very considerate. It was a lovely ride from Saint Petersburg to Moscow.