All customer reviews are from customers who have completed a transaction with Smartfurniture.com
I was very pleased with my purchase from Smart Furniture. When I contacted Customer Service about a delay in shipping, they immediately reached out to the independent shipper and ensured that my delivery was here by Thanksgiving. I very much appreciated the quick response and timely follow-up with both me and the shipper. I would shop Smart Furniture again.
We purchased our bed during a sale and by the time our bed shipped, it was two weeks after the estimated delivery date. I would have preferred a more accurate estimate of delivery and I would have preferred not to make 3 phone calls to get that information from smart furniture. Also, we paid for indoor delivery to room of choice, what we got was one guy who reluctantly helped me carry it through the front door but made it very clear that he was only obligated to leave it in my front yard. According to the delivery company, indoor delivery is NOT available where I live. If that is the case, then Smart furniture should not offer indoor delivery to Montana, that would be more accurate and we would have preferred to spend that $***on something else. The product is great but I do not know if I would purchase from Smart furniture again.
I've ordered several items from Smart Furniture over the years. Customer service is always responsive, helpful, and the representatives always have a great attitude. Couldn't ask for anything more!
After trying to buy an Aeron stool locally, I gave up. None of them could match the price of Smart. The (pretentious) ***, in Santa Rosa California, tried to tell me that Smart wasn't "an official Herman Miller dealer" (and that they wouldn't match their price). Guess what? Yes they are a Herman Miller Dealer - officially!!! And I would buy again from Smart Furniture. Good price, they kept me informed on my order and it arrived when they said it would, and gave me a call afterwards to see how it worked out.
Ordered a product that ended up not fitting my space. Followed up with return request and response was instant with return instructions. Even a follow up from SmartFurniture rep with a prepaid return label which was not expected since it was probably my fault for ordering a product that was too small for the space I was using it.
Either way - it was appreciated and a nice unexpected surprise. Great service.
Excellent customization options of the chair I bought. You allowed me to choose every aspect of it and adjusted the price in real time. No other site that sells Herman Miller chairs allows the customer to do this online.
Outstanding products and service
I made a major Knoll-supplied purchase through Smart Furniture. The team there was extremely responsive, even as I changed specifications during the process. I want to thank everyone with whom I dealt - I'll definitely use Smart Furniture again.
Customer service the best. I would certainly recommend your company to anyone.