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Rating for: Sohomod.com

 

4.4  /  5

Calculated from 16 customer reviews
(last 12 months)
Total reviews: 101

Real customer reviews

All customer reviews are from customers who have completed a transaction with Sohomod.com

  • Customer review

     
    /  5
     
    We received confirmation that the order was ready for shipment and would be delivered within 5-10 business days. The delivery manager was to contact us to make an appointment. This didn't happen, and the company's phone support was dismissive when we contacted them to inquire.

    Finally, delivery was scheduled 12 business days out (not 10); then the delivery missed the time window. Our calls and messages to the delivery manager went unanswered. Calling the company back got us a new revised delivery time that was also missed by more than 6 hours.

    In the evening we got a text from unknown person out of the blue stating that they would deliver at midnight - 9 to 12 hours late and on a work day no less (!!). The crew left at 12:45 am, with one item missing, and we had to argue with them about setting up the furniture, even though it was included in the order.

    Aside from the atrocious delivery experience, the vendor ignored our communications about the missing item and refund for it. We had to submit a credit card dispute.

    Unless the company drastically overhauls their delivery tracking and proactively communicates with customers about the status of the delivery, it is not worth the hassle shopping there.
    Comment from sohomod.com :
    First of all, we would like to apologize if you got offended by us in any way. We acknowledge that this was an unpleasant service experience at the end of which you ended up lacking a mirror, which we want to deliver to you free of charge and cost when it will become available in the warehouse. The refund for the mirror was issued to you promptly when we found out that it was missing.
    You are right about pointing out flaws in our handling and delivery process, and we would like to thank you for that.
    Unfortunately, every other thousandth order gets mistreated, for that or the other reason, which sometimes is not under our control.
    We are constantly learning from the mistakes changing our approach to improve our services and prevent these unpleasant moments. We want our customer to be satisfied with the purchase and try to solve the issue if there is any happen, yet it takes some extra time to solve we still do our best to have the happy customer.
    And if there's anything else we can do to improve your experience with us, please feel free to reach out to our customer service team or the owner directly.
     
    on 07-10-2017 at 13:57
  • Customer review

     
    /  5
     
    Great service and product!
    Comment from sohomod.com :
    Thank you!
     
    on 03-23-2017 at 13:44
  • Customer review

     
    /  5
     
    Great product , Great price and very courteous Delivery Man. Definitely will recommend to every one looking for furniture.
     
    on 03-06-2017 at 00:00
  • Customer review

     
    /  5
     
    Bought a couch online. Website was clear, had all the stats. Great price. Delivered very quickly. Exactly what they said it would be. Great customer service.
     
    on 03-04-2017 at 19:17
  • Customer review

     
    /  5
     
    Would recommend to others.
     
    on 02-19-2017 at 05:06
  • Customer review

     
    /  5
     
    I am so glad that I decided to buy from them! THANKS!”
     
    on 02-01-2017 at 04:52
  • Customer review

     
    /  5
     
    The ordering process was very quick and easily. Delivery was quick. The delivery man was very professional and courteous.

    I am also very satisfied with the trend desk I purchased. It looks gorgeous and is of excellent quality.

    I highly recommend purchasing from sohomod.

    ***
     
    on 01-23-2017 at 23:25
  • Customer review

     
    /  5
     
    Fast service
    And excellent knotch bed set i love it
     
    on 01-04-2017 at 04:27
  • Customer review

     
    /  5
     
    Bought a Newark living room set and happy with it. The service is great in all aspects: from order takers staff to delivery. Would recommend to others without hesitation.
     
    on 12-25-2016 at 20:06
  • Customer review

     
    /  5
     
    I like your services and delivery guys, so very good. I will reccomment with my friends.
     
    on 12-24-2016 at 04:00

Sohomod.com

  • We are Online Store! Modern Furniture & Classic Furniture Online Store. Special Trade Program for Designers & Architects. Savings up to 30%. Home Decor & Lightning.

  • Address:

    Novi Studio, Inc
    2436 E 15th St
    Brooklyn 11235

  • Recommend:
  • Website:
  • Contact:
    Tel: 800.520.0251
    Fax: 315.836.4878
    Email:
  • Partner ID:
    55A80828F47A2C2
  • Status:
    valid
  • Total Reviews:
    101
  • Last Updated:
    07-10-2017 at 13:57
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