Certificate

We had a terrible experience with ***. After talking to the sales man and asking about what was covered, we purchased the policy. Months later we then found out multiple items which we thought we covered we not covered - basically their sales team lied to make the sale. ***, after weeks of no response, finally decided that it would be best for us to purchase a new policy, at full cost, in order to get the coverage we thought we had from the start. When asked if we could get some sort of credit towards a new one, they said no. *** was not interested in resolving the issue, only in selling additional policies. Very bad customer service, very dishonest people.

After purchasing a policy from Coverwallet, and asking specific questions about what was covered, we found out the sales man lied and that we were not covered as we were told. Oh, and all phone calls are recorded for proof, but that meant nothing. After waiting weeks for a response the said that they could not give even a partial credit to purchase a new policy, but we would have to purchase an entire new policy from them at full price. Terrible customer service, and dishonest people - even their manager *** *** agreed that their customer service was bad. Stay away!