Certificate

Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

CoverWallet
CoverWallet
Launched in early 2016, CoverWallet provides a concierge-like service that is reinventing how small businesses deal with commercial insurance. We’re combining data, design, and technology to simplify the complexities of insurance, and provide a digital solution to fundamentally change how business owners buy and manage policies.

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Real customer reviews

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  • Review Given Date
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  • Rating
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Darold T.
Great customer services.
Cheryl M.
They were quick and efficient getting our new policy ready. Their prices are very reasonable
Kimberly L.
Very quick and easy !! Best customer service I’ve ever experienced ! Thank you
Ana G.
This was efficient no hassle service. I was immediately taken care of. I had my insurance accessible minutes after I had signed up.
Thank you!
Rhonda L.
Agent was very helpful, understood what I needed for my business and I am pleased.
I have been trying to cancel my general liability policy with them for 9 days now. Called customer service 5 times and have followed up with two separate emails to customer service documenting my phone conversations and requests in writing over these 9 days. The next year's effective date does not start until 06-04-2022 and they billed my card without warning on 05-04-2021. I still do not have confirmation of policy cancelation and to date my card has not yet been refunded the $*** they charged me. I sure would hate to have to collect on a policy I purchased through them if I am having this much trouble just trying to cancel my policy before the next year's effective date and get my money back. I will not use Cover Wallet again nor will I recommend them to anyone. Also, you should know that I attempted to initiate a dispute through American Express since I was having this much trouble canceling my policy and getting the money they charged me. The dispute was immediately closed by American Express with the following response, "As per your CM Agreement and/or merchant policies, we are unable to investigate this charge. Please contact the merchant directly." So.... It looks like they make sure they protect themselves very effectively and prevent dissatisfied customers from pursuing recourse by other means when they are unable to get resolution by going through Cover Wallet's poor customer service channels. I have probably spent more than 10 hours of my life trying to resolve this issue and get my money back.
John L.
Great folks, very knowledgeable!
Aimee H.
Fantastic customer service.
Oladele F.
The service is wonderful and prompt, *** got me the cheapest insurance quote amongst 3 insurance agents and he is a very welcoming yet helpful and take time to attend to your need, thank you for the service!
Stephen D.
Being a startup company has so many stresses already. Thanks to CoverWallet, my perception of getting our building general liability policy was shattered by how simple and easy they made it, with a top rated insurer, at a very reasonable price. They answered all my questions, and made the process simple, and I will be coming back for the rest of our needs as we move closer to opening our doors for business.

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