Certificate

Great service, fast clean trains and excellent english-speaking clerks to assist with tickets

It made my trip so easy, and gave me a really positive impression of Japan as a country. How well organized and clean and convenient things are.

Everything was simply perfect !

The process for purchasing and activating the JR Pass was very easy. The reserving seats on trains was easy although the language gap led to some confusion but that is expected. It is important for the purchaser to be informed ahead of time about how the JR Pass works and how it is to be used once in Japan. That makes it easier once you are in Japan.

No problems with using the pass, but you should have an app or website for the customers to check just JR options easier. I was using the Hyperdia app but its a little bit limited when you are analysing your options

the rail pass was very economical. I had traveled to Kitakami in the north and Kagoshima and Fukuoka. I also used the pass for trip around Tokyo.. It was easy to use once I learned where to present the ticket and where to reserve seat in advance.

Einfach , Einfach !

Staff at Rail office were great and helped make reservations/schedule so much easier for us!

Sería bueno hacer descuentos para café o desayunos a los viajeros con pase. También sugiero un descuento para quien utilice por segunda o tercera vez su pase, pues yo espero visitarlos muy pronto.
Gracias