Certificate

One of the smartest things we bought for our trip. Once we figured out how to use the machines only to obtain tickets, it was even better. Saved so much time with standing in line. Used the Green Car pass which with one exception, got us on trains when we wanted! Our travel between cities was so much easier, especially once we figured out how the seats that you could put luggage behind them worked. We will definitely be using the JR Pass again! I cannot recommend doing this enough!

I did not use the pass. I had an illness occur in the family and had to cancel the trip.

The Japan Rail Pass worked very well for us! Being able to use the Haruka Express between Kansai Airport and Kyoto Station was very important for us. Our hotel was right next to the Umekoji Kyoto Nishi station, so getting where we needed to go by rail was very convenient. We were hoping to use JR buses to get around Kyoto, but they were much harder to find, so we mostly used Kyoto city buses. Overall, we felt that the Japan Rail pass was a good value and very useful for us!

This is my third time using the Japan Railpass for our trip. I feel like it is an essential for travel in Japan. The whole process of ordering, receiving the voucher and redeeming it at the train station is easy and straightforward. We love arriving, this time at Osaka, and exchanging the coupon for the train. It worked on the airport express train. We exchanged the voucher, our counter worker made us a reservation, and we were on the train 12 minutes later. It's really an amazing experience and we love it! Once we were in country, we used the pass to the utmost, jumping on regional trains, making reservations on Shinkasen. We only made one mistake: getting on the Nozomi super express! My wife thought the pass would not work, but we jumped on it anyway. The conductor was very polite to us. He instructed us to get off at the next station, Kokura, and get on the regular Shinkasen. he did not fine or scold us at all! We got off in Kokura and had a great time going to the castle and the gardens. It worked out well. Sometimes we think about getting a rental car, but I just love the Japan rail network and the trains so much that I would miss it. Coming from the US especially, the Japan rail network is a total marvel and a highlight of Japanese technology. When we are at the Shinkasen station and the train comes in, the platform worker bows. It is so smooth and powerful, you don't even feel the speed on the train. It's a sublime experience and I would not miss it ever on our trips to Japan. Thank you for making the pass available. I know the price has gone up, but for our two week trip to Osaka and Kyushu, we feel it was a great value and I highly recommend the Japan Railpass to all my friends who go to Japan.

Offer baggage services and reminders regarding luggage on the various trains.

It is very convener and easy to use. It also courage us to visit some middle, even samll cities.

Perfect as always. Just hope that you work on an app/online service soon for the reservation system is a drag.

We traveled on a number of different shinkasen and had a wonderful time. It was easy to find the right platforms and carriages very easily. Signage in the stations was good.
two areas for improvement. The first would be the process of ordering food on the train. we could not get the app to work, or understand the app when we did get the qr code to work. the second is the poor provision of luggage space for travelers with large suitcases. One suggestion is to convert the unused smoking rooms into luggage space. we look forward to visiting japan again.