Certificate

Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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Real customer reviews

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Super bien todo
The paper tickets becoming a plastic card. The paper gets wet when it rains and just storing in wallet causes damage.
Speed, promptness and tge cleanliness
We really enjoyed the green cars. Very comfortable and lots of room.
Amazing experience! Just one suggestion, in today's digital works, it does not make sense to receive vouchers on paper by regular mail which have to be traded by the actual ticket. Today, we make financial transactions, by flight, shows tickets, book hotels, on line, so it should be much easier to do it with also with JR. Thanks.
The pass is great value and easy to use once we had it, the process of changing your voucher into a pass was really cumbersome and time consuming and there wasn’t a lot of info available. I tried to search online to see where we could do it, and the suggestion was any JR customer hub, but because we had a Kansai/Hiroshima pass, we had to do it in Kyoto. We had to line up for 40 minutes to get our pass. We couldn’t get tickets in advance via the machines so when we wanted to do that and change the date on existing ticket, it was extremely difficult to find the right place to do that at Shin Osaka. When we got to the right office, they worked through the queue extremely efficiently.
Amazing service at the train stations and excellent rail network. English speaking guides were very helpful at the train stations.
I handed in my voucher and received my pass at a JR Rail travel center in Shinjiku station. It was easy to do. I also used JR Rail offices too plan inter-city trips. The agents were very helpful and efficient.
Tutto bene
I liked that I actually got the pass & the subcontractor was not a scam. I absolutely DETESTED the lack of clarity as to whom I was dealing with. All indications were that I was dealing with JapanRail as an official corporation of the Railway System. In fact, JRPass is just another travel agency or intermediary using a name that makes it sound official. Also, Japan Rail’s various passes are very, very confusing with no official site to explain what is involved. It really shd strive for a fairer system similar to the Eurail Pass. U but a pass & get a set amount of travel segments instead of consecutive days to use the pass.

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