Certificate

Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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Real customer reviews

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The shipment was incredibly quick, and for the third time, everything has been fantastic. I really enjoy traveling to various small villages using just one pass!
I would appreciate if jp pass would cover also Nozomi and more modes of transport, for example metro in Tokyo
The service works with incredible speed and effectiveness. You guys are truly unbeatable! Thank you so much for the opportunity of seeing all Japan not just the city center touristy places!
The delivery was quick, and everything was flawless upon arrival. It turned out to be the most amazing vacation I've ever had!
We were disappointed to find that we could only use the passes on JR lines. Also, we had to leave very early because of my son's illness and were never able to use the passes at all. I attempted to contact you to get a possible refund but never heard back. I know that it is an unusual circumstance, but I would really appreciate a refund. Thank you.
Better instructions where to locate/how to obtain our JR rail pass once we land from the plane
The JR Rail Pass experience was extremely easy to process. I received the vouchers in the maill within 5 days. As soon as we went through customs at Haneda, we went straight to the JR Rail Office, Everyone spoke English, although I had learned a little Japanese.for the trip. We exchanged our vouchers for the 7-day pass that started two days after our arrival in Tokyo, and booked one of our trips from Tokyo to Osaka. At Shin Osaka, we got passes for Osaka to Kyoto, round trip, Osaka to Hakata, and Osaka to Tokyo. The green pass comes with extra perks. We were able to except tickets for earlier trains twice and in each trip received a wet wipe cloth to wipe our hands. My only regret, my trip was too short. I have to return to Japan to visit Hokkaido, Nara, Kyushu region, and many other places in the country. The JR Pass is the best way to see Japan.
Muy fácil de usar y excelente servicio al cliente
The website is very well-designed and highly user-friendly. Additionally, the delivery was right on schedule, with no delays. Thank you!
En primer lugar la puntualidad de los trenes; la facilidad de conexiones; la higiene; la atención del personal en las diferentes estaciones. Con respecto a la mejora me parece que una tarjeta electrónica sería mejor. La misma siendo nominada, evitaría que si por alguna razón la perdemos, se pueda recuperar, luego de haber denunciado el extravío. Este es el motivo por el que no le pongo 5 extrellas.

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