Certificate

Everything worked perfectly. Thank you.

I have been impressed by the quality of service during the use of our threeweeks green JRrailpass.
Only one problem occured, when we traveled from Sapporo to Abashira, we needed to transfer in Asahikawa. But the connection train there was canceled.
We modified our ticket in the station and took the following train. It would have been nice to get an explanation why the train was canceled before arriving in Asahikawa.
We learned later that the train was canceled due to the heat that day.
At our next visit to Japan we will use again the JRrailpass.

It made traveling around Japan so easy. We were impressed with how efficient and fast all of the trains are. Equally impressed with how the staff at every station were so helpful and knew exactly when every train was going to leave. Couldn’t have asked for a better experience. We will recommend japan rail to everyone we know who visits Japan.

super great transaction process and very fast delivery. As an improvement I would suggest you add more information on train lines available/not available with the JR pass and that you also enter into an agreement with NAVITIME app so that you can recommend this app on your website for those who may be not aware of this amazing and useful app in regard with transportation in Japan (accurate and very usefull)

The JR pass, together with Hyperdia App, allowed us to travel through Japan and see a lot without stress - we will come back!

Everything was perfect. The JRPass arrive in a few days after purchasing it.

Fast delivery from the vendor arrived before leaving to Japan.
Easy to exchange at Narita JR office, and customer service ladies very helpful and kind to the kids to make the exchange experience smooth.
There was never any problem using the pass. I wish the European countries were as efficient and customer friendly in similar services.
Well done Japan!

Everything was easy to understand and worked out well - would totally recommend!

Excellent service and support

Fast delivery went very well