Certificate

Options to make reservations online or at the ticket machines would be helpful at times

Good value for money and very easy to use. The JR staff we interacted with were patient and helpful. I would highly recommend to others.

only area for improvement would be the opening times for the JR rail pass office at the airports, otherwise when flights arrive you are unable to move beyond the airport until the office is open and you pass has been issued

No surprises. Everything promised by Japan Rail Pass was delivered. The Pass is easy to use in Japan. I would definitely use this service again.

I wish the other train lines had machines that were easier to use for English speaking customers.

So easy, you don't need to bother with reservations, only few local lines don't take this (like going to the Tokyo Stadium, but that ticket costs *** yen

Great value for money, highly organised and structured system for booking reservations. Would recommend to anyone future visitors in Japan.

The service was excellent in all the ticket offices. Using the JR pass you could easily move through the respective ticket counters, make use of buses and ferry's. Having this pass made navigating Japan so much more convenient

It was a must have. I had no issues during the process. If there was one thing, it would have nice to have something telljng me what to expect. An example would be to know, we can't use it electronically but JR has a representative at each gate where we can show them to get access or that some transfers between JR and Seibu for instance can cause issues with the IC card. You use the IC to get on Seibu and JR to transfer, the IC card will not work at the next destination. Would recommend 100%.

It was great to use JR pass, but for the Shinkansen lines it was restricted to several trains, which were not very useful if you are travelling from Kyoto to Hiroshima. This is a major touristic destination and it would have been great to have more direct lines and not going to Osaka first. Otherwise, great service! Very happy with it :)