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Disfrutamos mucho nuestro viaje, el tener el JR pass nos ayudó a movernos con facilidad por el país.

Se tienen muchos horarios disponibles
La puntualidad es increíble, siempre llegamos a tiempo
Los trenes están en excelentes condiciones y muy limpios
El poder pagar la diferencia de costo, para cambiar hacia el tren Nozomi (no incluido en el JR) nos salvó de quedarnos varados en una ciudad donde no teníamos hospedaje
Todos los trabajadores son super amables y te orientan.

Tout a été simple pour la commande du railpass, par contre il manque un peu des explications comment utiliser son railpass. Cela devrait être compris dans le prix du billet. Au Japon on a parfois de la peine à se faire comprendre en anglais

Por su parte fue todo fantástico desde el momento de la compra. La pena es que no lo hemos podido utilizar como teníamos pensado ya que al día siguiente de llegar mi marido fue hospitalizado una semana

Punctual, well organized, very helpful staff. As English speakers we were well supported.
Would like it to cost a bit less money.

The flexibility and ease of use are great features.
The biggest frustration was a lack of clarity/consistency around the rules for when seats are allowed without reservations. When collecting the tickets, we were told that it was permissible to take open seats on cars that had reserved seats only, but that those seats had to be given up if the seat holder arrived. But in other cases ticket inspectors and passengers told us to vacate seats in reserved cars even when no other passengers were occupying them.
The second biggest frustration is that it was nearly impossible to get seats on trains throughout our entire 21-day trip unless they were reserved. This is my third time using JR Pass and this was my first time having that experience. A warning about all trains being fully booked during the last weeks of December/first week of January would have been appreciated.
The third frustration was about coverage. We were warned that the Nozomi train would not be covered, but that is of course a very vital line for most tourists visiting Japan. We did expect the train from Tokyo to Tobu-Nikko to be covered because we accessed the train from a JR station, and Google Maps indicated that the train was JR. Fortunately the cost of being required to buy a ticket on board was very reasonable (but again, no available seats).
I would recommend working with Google Maps to create a setting for their route navigation that only shows trains that are fully covered by the JR pass (it appears we could have taken a train to the Nikko JR station using the pass, as that is how we returned to Tokyo).
I still appreciate the pass and will likely use it again, but I would advise anyone traveling to Japan during the winter holidays, or other particularly busy parts of the year, to book their train tickets individually instead to guarantee seats.

Super schneller Service, hat alles wunderbar geklappt. Anleitung war detailliert und es gab keine Probleme in Japan, den Voucher gegen den Railpass einzutauschen. Habe den Railpass gut genutzt, bin mehrfach mit Shinkansen gefahren und im weiteren Verlauf von Tokyo südwestlich über Hakone, Ise, Koyasan, Iga, Kyoto, Amanohashidate, Kinosaki Onsen nach Tottori gereist. Zwar ist der Pass teuer geworden, aber wenn man nicht lange an einem Ort bleibt ist er dennoch die bequemste und beste Wahl. Zudem ist das Reservierungssystem fein.

Kompliziert waren die Feinheiten in der Praxis mit dem Limited Express Zusatztickets bzw. dem gelegentlichen Nutzen von privaten Bahnen da es keine Alternativen gab. Dennoch gab es einige Zusatzkosten. Hier war einiges an Recherche notwendig und die Daten im Internet nicht immer aktuell. Nicht erschwerend, aber dennoch ein Zusatzaufwand.

Great service for tourists whilst a touch expensive. It would be helpful if it would be made clearer that bookingnvia 3rd party will prevent you from reserving the seats online.