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Real customer reviews

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loved the jr rail pass! we were there for 9 days but used 7 days so had to be creative with our plans. if there were flexibility to determine # of days vs limited options that would be awesome. thanks for the great service!
Everything was fantastic
Overall, my experience was very good. It was easy to catch trains and use the service. My only suggestion is that either it should be made easier to know what buses are included in the service (we never knew which buses were covered so we ended up paying for all the buses) OR providing trains within the cities of Kyoto and Hiroshima. Thank you!
To be precise, I'm *** who purchased the JR railpass and sent it to the address of *** The overall experience of using the JR railpass was absolutely great which we never expect we would make it to the north area Akita and the south area such as Hiroshima and Uno within 14 days.

However, there was no much of coverage of JR in Kyoto area because the subway, tram and the bus mainly under operating under by other organization. The JR train and bus have only covered most of the area in the center the western part of Kyoto

In the nutshell, the JR railpass was absolutely great which we have spent much lesser time as taking the bullet train to further area from Tokyo. I will absolutely purchase the JR railpass all over again when I visit Japan in 5 years later.
Perfect for a trip through lovely Japan👍👍🥂
It was an amazing experience to take your trains to several places. Whether it was to Matsumoto or even to Akita the Shinkansen was always punctual and easy to use. Your personell was helpful and friendly even at booking the reservation for seats. I’ll certainly come back and will take some suggestions back to my local country if Germany to help to improve the service there. Thank you.
JR Rail pass was convenient and is a great tool for tourists. Easy to use and made visiting various Japanese landmarks accessible!
The rail pass is an amazing value when traveling long distance in Japan. The JR offices are open at convenient times as well.
Nothing to suggest! The pass is awesome, and turning in the voucher was seamless! I will tell anyone who goes to Japan to get the pass; we travelled to a lot of cities on the four main islands and found the JR Pass saved us money, time, and headache! Awesome deal :)
Ordered the JR Rail pass and got it within a few days off ordering it. On the day we went to exchange the pass we where looked after by an amazing employee of the JR Rail customer care service team at Shinjuku Station in Tokyo. Her name is Onishi. She was so helpful and polite and patient with us. She was very knowledgable and quick/proficient in her work. We had only been in Japan for a few days so still couldn’t find our way round the complex Shinjuku Station. Onishi spoke excellent English, and made about 8 bookings onto trains, for us the (not so lucky) left side on return to Tokyo. The JR Rail pass, system and it’s efficiency is something the country should be massivlley proud off. It buts the British rail system to shame.


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