Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!


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Real customer reviews

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I cannot get anyone to contact me back and have requested a refund within the allotted timeline. My flight was cancelled due to the developing global pandemic and I need my money back. No one contacted me back when I initially contacted and after two more attempts I STILL have not heard back. AT this point, I am going to file a charge back with my credit card company as you've left me no choice.
We have a good reach on the WiFi everywhere.
We enjoyed using the Japan RailPass very much. The trains are beautiful and clean and there was nothing to improve.
I was not able to use my pass due to travel restrictions related to the corona virus. I reached out to customer service to see if I could push my use date to a later time and did not receive a response. I would like a refund or the option to reschedule.
Los tiempos de entrega del pase, perjudicaron mi programación en el país, por consiguiente tuve que pagar noches de hotel extra para esperar la llegada del documento.
Very easy to apply and to use!
We have been trying to contact Japan Rail Pass about getting a refund because we were not able to Japan because of the Covid-19 world wide pandemic. I have sent several request for information regarding obtaining a refund but none have been answered. Please respond to this survey! Sincerely, Jeff Yost
Very satisfied with the service and communication. Highly recommend them! If I ever plan on getting another JR Pass, definitely going to do it again here. Made my trip super memorable and comfortable. Thank you so much!
Many trains like the fast shinkansen or many subway lines were not included so Im not sure if it was worth the money.
It’s a must have if your traveling to Japan. Staff was always so helpful and spoke great english. Signs were easy to read and got everywhere we wanted to go. Couldn’t imagine trip without this pass


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