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Awarded the eKomi Standard Seal of Approval!


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Real customer reviews

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I bought a JRailPass for my trip to Japan this year, but sadly, due to the coronavirus pandemic, I was not able to go. So I contacted jrailpass.com and they offered me the possibility of changing the dates of my voucher, so I can use my pass in the future. Since I'm trying to make this trip again, ASAP and safe, I changed the dates! Customer service is super solicitous!
All in all the worst customer service I have ever experienced in my life!
Because of the COVID-19 pandemic and shutdown in Europe I had to stop my Japan travel in March 2020 suddenly. While I was about to clarify that topic with the JR East staff at Tokyo Ueno Station my 2-week JRail Pass was validated by accident.

For more than 5 months I’m trying to get in contact with JR East on different ways but only standard copy+paste replies are coming back.
It is the ultimate NO-GO to treat a customer like this when it is obvious something went wrong on-site in these crazy times.
I will not accept to pay more than *** € for a single train ride with my 2-week JRail Pass to Narita Airport - this matter will go to court by now!
I was unable to travel to Japan due to COVID. We were unable to use our rail pass. How can I go about getting a refund? My order number is *** Thank you.
Best choice for tourists to visit many cities in Japan!
we did not get to use the rail oass because our trip was cancelled due to COVID 19
Had to cancel due to the Pandemic. Monies returned swiftly for both jail pass and pocket wifi. If only other suppliers were as conscientious. Well done. roll on next year when, fingers crossed, we will rebook with you for our long awaited trip. Stay safe.
I was very satisfied with the overall utilisation of the JRP. It's easy, it's quick and it's efficient.
Getting it set up and using at train stations was quite easy and simple and seemed to save us a bit of money. The only challenging part was trying to figure out where you could really use it or not. Doing a visit where we were seeing a few different cities, it was difficult to know if we could use it around the cities. I wish there was maybe a user-friendly app that easily let you know the nearest JRP station to get to your destination. Outside of this, it was great!
I had to cancel my trip. I have been waiting for my refund for over two months. I contacted JR rail pass and they were very helpful. I sent the voucher as instructed to Spain and I still not have not heard anything back about my refund. Please contact me because I cannot get any information from JR rail pass and now you’re asking me about the trip that I did not take. Please refund my JR rail pass fee.


I had sent 3 separate e-mails requesting a refund for my railpasses two months ahead of our trip to Japan. It was as soon as I knew we had to cancel because of the pandemic. I never received an acknowledgement that my e-mails were received, let alone helping me seek restitution. I threw over *** dollars away and the 3 e-mails I sent trying to responsibly work this out in a timely matter were useless. I'm hoping this feedback gets someone's attention because conventional means didn't work.


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