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Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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Partner ID 7FBAB513219D248
Status valid
Total Reviews 17664
Last Updated 2025-12-04T06:05:47+00:00 2025-12-04T06:05:47+00:00
Address

Japan Rail Pass SL

Avenida Maresme 44-46 2a 26

08918 Barcelona
Website jrailpass.com
Recommend
4.8 / 5

Total reviews: 17664
Calculated from 1452 customer reviews (last 12 months)
  • Positive 93.03%
  • Neutral 2.93%
  • Negative 4.04%

Total reviews: 17664
Calculated from 1452 customer reviews (last 12 months)
  •  93.03%
  •  2.93%
  •  4.04%

Real customer reviews

  • Review Given Date
    (newest first)
  • Review Given Date
    (oldest first)
  • Rating
    (highest first)
  • Rating
    (lowest first)
Overall the railpass was great, however the instructions to activate it and buy tickets were not very clear. The first time we tried to buy our tickets, we were at the train station for almost an hour, going to every ticketing machine and trying to find someone to help us. It was frustrating, to say the least. however, once we were able to purchase the first ticket, all subsequent ticket purchases were smooth and easy. In the future, I would recommend having clearer instructions on how to use the pass. For example, you could specify which ticket machine can must be used (because only certain ones can be used).
4  / 5
La compra del JRpass fue la mejor decisión, la experiencia desde el inicio de compra en líneas, muy fácil.
Al llegar al aeropuerto de Narita, ubicar las oficinas fue sencillo.
Agradezco a todo el personal de oficinas en todas las terminales sus amables atenciones, siempre nos ofrecieron ayuda para llegar a nuestros destinos de manera clara en inglés, ya que somos mexicanos y no hablamos japonés.
Los vagos limpios y el tren siempre puntual
Muchas gracias por la experiencia!
5  / 5
The best...
5  / 5
L’utilisation du JRPass Hokuriku Arch Pass a été très pratique pour mon voyage. J’ai pu descendre plusieurs fois à ma guise sur l’itinéraire du kansai. Il y a cependant quelques lignes de métro à Osaka pour accéder à des lieux plus rapidement qui n’était pas compris dedans et il fallait payer à part avec une carte suica. J’aimerai partager que lorsque j’avais demandé au service client si le Hokuriku Arch Pass comprenait le Thunderbird, ils m’ont répondu qu’il n’était pas compris dedans alors que c’est faux. Le Thunderbird est bien inclus dans le Hokuriku Arch Pass. Et bien heureusement, car j’avais besoin d’emprunter ce train pour ma destination et c’était une des raisons pour lesquelles j’avais payé ce pass.
J’aimerai ajouter qu’il serait préférable d’avoir un qr code sur le ticket Hokuriku Arch Pass, pour pouvoir faire les réservations de place avec les machines. On est obligé de passer par un guichet pour réserver ses places. Cela m’a fait manquer un train de devoir attendre au guichet alors que ça passait plus vite avec la machine.
4  / 5
Der pass kam nach 4 Tagen mit Fedex in Japan an, war mit ca. 30€ recht teuer Abers war zu knappste die Auslieferung in Deutschland
5  / 5
The JR stations were impressively clean even thought they had high traffic flow. I appreciated that many of the stations had nice bathrooms. There was typically a good selection of stores to purchase snacks and drinks as well. Some busier stations also had a “translator” to assist the tourists. It was difficult to find sufficient luggage lockers at the busier stations (even in Hokkaido). It would also have been nice to have a few seats where tourists can rest and read maps to find their next destination.
5  / 5
Easy to use. Electronic ticket or an app as opposed to a physical ticket would be way more user friendly
4  / 5
La experiencia magnífica y el servicio ferroviario, incluídos los empleados,
excelente. Tal vez cabría apuntar que para un viajero no japonés, resulta confuso la obligatoriedad o no de reserva de asientos.
5  / 5
Green Pass provides most value for riders hoping from city to city. Ease of use, convenience, time saving. The staff in the ticket office all over the places I asked for assistance are all very courteous, knowledgable and professional on job. I am very impressed JR operation. By all means, Japan have the best railroad infrastructure. Never in my experience, the train had a delay in time for arrival and departure. I will surely continue to purchase the pass every time I visit Japan in the future.
5  / 5
It was fine
5  / 5
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