Certificate

Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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Real customer reviews

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Great experience as usual (3rd time using a JRPass), even during a real busy travel season. Staff were really helpful, even with the language difficulties they went out of their way to help. I wish the Pass would include the Nozomi and Mizuho lines. For the price, it should.
We appreciated receiving the tickets swiftly. Above all; how easy was everything in Tokyo central station, where a clerk helped us with all the many reservations. She provided advice so much better than a machine, made lists to have all the information together and made sure we understood. treating with people is so much better than machines. And we did not have to queue. It is great to have staff in the station always helping.
Der Pass war super! Nicht so toll fand ich die mangelnden Englischkenntnisse der MitarbeiterInnen in den Reservierungsbüros!
QUE HE PODIDO UTILIZAR LA HERRAMIENTA, SIN EMBARGO HAY TRAMOS QUE NO ESTAN CONSIDERADOR EN JR RAIL, LA TARJETITA ES UN FRAGIL, NO HAY GARANTÍA DEL PAPEL Y HAY QUE CUIDAR MUCHO EL PAPELITO QUE SE PUEDE DAÑAR EN LAS MAQUINAS REVISORAS.
Comfy ,efficient . Well worth it
Por ignorancia compré mis boletos con mucha antelación, al no recibirlos me puse nervioso y solicité un estatus del pedido; sin embargo el servicio de atención a clientes contestó mi Mail muy rápido y dieron las indicaciones correctas y el seguimiento para asegurar que recibiría el pedido. Todo excelente
Great service however we were unable to access the faster train in some instances as they were not part of our pass according to the station staff. Also, we found out about a Gran Class service that was not mentioned on your website.
Puntualità dei mezzi
Comodità dei mezzi
Pulizia dei mezzi
Disfrutamos mucho nuestro viaje, el tener el JR pass nos ayudó a movernos con facilidad por el país.

Se tienen muchos horarios disponibles
La puntualidad es increíble, siempre llegamos a tiempo
Los trenes están en excelentes condiciones y muy limpios
El poder pagar la diferencia de costo, para cambiar hacia el tren Nozomi (no incluido en el JR) nos salvó de quedarnos varados en una ciudad donde no teníamos hospedaje
Todos los trabajadores son super amables y te orientan.
Tout a été simple pour la commande du railpass, par contre il manque un peu des explications comment utiliser son railpass. Cela devrait être compris dans le prix du billet. Au Japon on a parfois de la peine à se faire comprendre en anglais

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