Certificate

Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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Partner ID 7FBAB513219D248
Status valid
Total Reviews 17731
Last Updated 2026-01-23T11:17:09+00:00 2026-01-23T11:17:09+00:00
Address

Japan Rail Pass SL

Avenida Maresme 44-46 2a 26

08918 Barcelona
Website jrailpass.com
Recommend
4.8 / 5

Total reviews: 17731
Calculated from 1325 customer reviews (last 12 months)
  • Positive 93.03%
  • Neutral 2.93%
  • Negative 4.04%

Total reviews: 17731
Calculated from 1325 customer reviews (last 12 months)
  •  93.03%
  •  2.93%
  •  4.04%

Real customer reviews

  • Review Given Date
    (newest first)
  • Review Given Date
    (oldest first)
  • Rating
    (highest first)
  • Rating
    (lowest first)
I liked that I can reserve seats and it makes traveling easier. I don’t have to worry about taking long trips or having to stick to a rigid plan.
5  / 5
The convenience of use. Not having to buy a ticket for Shinkansen every time. Really took the headache out of train travel in a new country
5  / 5
Though having a rail pass makes sense, there was no indication before purchase that these passes would only be good for a limited number of lines. Having some experience now, we would not purchase the full rail passes but go for regional or just pay as we go.
3  / 5
Creo lo que más me gusto fue sentir la confianza de que sin importar que estaba respaldado. Me aconteció el terremoto del 6 de enero de 2026 mientras viajaba en el shinkansen desde Kumamoto. El tren en el que estaba quedo fuera de servicio, me toco ver como actuaba el personal de la estación y como resolvieron rápido la situación. Al llegar a mi destino que era Tokyo, no tuve que hacer ningun ajuste de tarifa y todo se resolvió sin mayor problema. Reservar boletos para el shinkanse fue muy fácil. Creo solo podría decir que el alto costo del pase JR es cost effective si involucra uno viajes largos.
5  / 5
Relaxed way to travel quickly between main centres and over distance. Reliable and punctual allows you to plan connections with confidence. Clean and quiet.
Paper ticket was a a bit annoying and a move to a digital version would be awesome.
Such a great alternative to plane travel. Loved it!
5  / 5
JR pass was very useful for our trip. It worked very well using Shinkansen, local trains and Narita Express.
5  / 5
it is very stressful after a long flight with kids to have to get off the plane with your luggage and find the JR office and make all your bookings for the holiday. Especially over peak season when most seats are not available. It took nearly 2 hours and we ended up having to get single seats and leaving our young kids sitting next to strangers.

This must be the only the transportation system in the world you can't book online. It was like going back to before the internet, it is an unbelievably primitive system and a terrible first impression for a tourist in the country.
1  / 5
Poder utilizar el Japan Rail Pass sin limite de viajes, agilidad a la hora de viajar en tren por el Japón ahorrando mucho tiempo en la compra de pasajes en las taquillas de las estaciones o máquinas expenedoras. Planteamiento de rutas con Navitime filtradas para el pase de Japan Rail Pass sin ninguna clase de error.
5  / 5
Il tratto south Hokkaido - east japan (tohoku) é coperto benissimo, all’ufficio JR una volta attivato il pass ci hanno aiutato a prenotare tutti i treni shinkansen in anticipo e spiegato come fare su quelli dove la prenotazione non era possibili o quali erano le tratte locali, senza bisogno di prenotare i posti
5  / 5
Although transportation in Japan is reliable and punctual, we did not enjoy using our Japan railpass. The main reason was that we found the signs confusing and it was not always clear whether the pass could be used or not (even for Japanese people whom we asked). Another reason why both my husband and I do not remember Japanese transport systems fondly is because both (!) of us became victims of Butsukari Otoko.
3  / 5
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