jrailpass.com customer reviews - Rating: 4.3 from 8 customer reviews and experiences for jrailpass.com

jrailpass.com

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jrailpass.com

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Partner ID	7FBAB513219D248
Status	valid
Total Reviews	8272
Last Updated	2021-08-21T05:26:14+00:00 2021-08-21T05:26:14+00:00

Address

Japan Rail Pass SL

Avenida Maresme 44-46 2a 26

08918, Barcelona

Website

jrailpass.com

Recommend

4.3 / 5

Total reviews: 8272

Calculated from 8 customer reviews (last 12 months)

Positive 93.45%
Neutral 2.99%
Negative 3.57%

Total reviews: 8272

Calculated from 8 customer reviews (last 12 months)

93.45%
2.99%
3.57%

Real customer reviews

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

I was not in Japan because of covid-19. I returned Exchange Order to the overseas travel agency in Barcelona, but till now not received refund. Please, help me to receive my money. Thank you. ***

3 / 5

Dear customer, thank you for sharing your feedback. We have checked our inbox and cannot find any message from you. Please make sure you reach us at info@jrailpass.com and not one of the other Japan Rail Pass online stores. We confirm we will also be forwarding your request to our Customer Service Representatives so they can contact you and provide you with refund instructions. Your jrailpass.com team

Good morning,

I am trying to contact you via email since July 19 2021 to advise you that we needed to cancel the rail pass or put it on hold as the client Mr *** never went to Japan due to Covid regulations. I have sent my email at least 5 times. I never received an answer back. Now suddenly i am receiving an email about how is stay was and the pass. Also I was charged twice USD *** for this One pass . I need to receive a refund.ASAP. And please contact me about both these matters.
My email is *** or my phone number is *** ext *** . Looking forward to your reply.. ***

1 / 5

Dear customer, thank you for your message. We have checked our inbox and can confirm we never received any message from you. We have forwarded your request to our Customer Service representatives so they can provide you with the refund instructions. Regarding the mistaken double charge, we have alerady received communication through our bank and they are handling the case since at this moment your dispute is open. Your jrailpass.com team

Ótimo serviço de atenção ao cliente! Me ajudaram a trocar meu voucher para poder usar o meu Japan Rail Pass quando o Japão voltar a abrir para turistas. Não vejo a hora! :)

5 / 5

Amazing Customer Support! Changed my voucher to use my jrailpass when Japan is opened again. Can't wait to travel on these amazing trains.

5 / 5

Great and fast service! Customer Service helped me with all my doubts and explained to me the possibilities due to the coronavirus. Can't wait to finally go to Japan and use my pass to travel all over it!

5 / 5

Great service! Bought my Japan Rail Pass for a trip last year, 2020, but couldn't go because of the covid. The Customer Service was super understanding with the situation and changed my dates to my future trip, which I expect to be as soon as it is safe.

5 / 5

I couldn't travel to Japan due to the Covid pandemic. They offered me a chance of changing the dates or a refund. I chose the refund because I don't know when I'll come back to Japan or If it will be my next trip when it's safe to travel again. But I'm certainly buying my pass with them when that time comes. Great service!

5 / 5

I bought a JRailPass for my trip to Japan this year, but sadly, due to the coronavirus pandemic, I was not able to go. So I contacted jrailpass.com and they offered me the possibility of changing the dates of my voucher, so I can use my pass in the future. Since I'm trying to make this trip again, ASAP and safe, I changed the dates! Customer service is super solicitous!

5 / 5

All in all the worst customer service I have ever experienced in my life!
Because of the COVID-19 pandemic and shutdown in Europe I had to stop my Japan travel in March 2020 suddenly. While I was about to clarify that topic with the JR East staff at Tokyo Ueno Station my 2-week JRail Pass was validated by accident.

For more than 5 months I’m trying to get in contact with JR East on different ways but only standard copy+paste replies are coming back.
It is the ultimate NO-GO to treat a customer like this when it is obvious something went wrong on-site in these crazy times.
I will not accept to pay more than *** € for a single train ride with my 2-week JRail Pass to Narita Airport - this matter will go to court by now!

1 / 5

Dear customer, thank you for sharing your feedback with us. Please note we are Japan Rail Pass distributors and hence we can handle and refund the exchange order. Once ti has been validated the refund should be approved directly by the office who validated the ticket as specified in the back part of your exchange order. Please make sure to write us to info@jrailpass.com if you want us to assist in communicating with our supplier, who may be of help assisting you to reach the office staff. It is our aim to help you solve the issue in a timely manner. Your jrailpass.com team

I was unable to travel to Japan due to COVID. We were unable to use our rail pass. How can I go about getting a refund? My order number is *** Thank you.

2 / 5

Dear customer, thank you for your feedback. Yes - we are offering refunds. Please make sure to reach us on info@jrailpass.com and our team will be more than happy to assist. Your jrailpass.com team

Certificate

Awarded the eKomi Bronze Seal of Approval!

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