Certificate

Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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Real customer reviews

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The convenience of traveling across JR lines with a single pass. If the Pass coverage is extended to other lines, that would become more useful.
We loved how easy it was to use and navigate the trains we needed. It was great to use for the Shinkansen to Hiroshima. It is a shame there is not one pass that covers all trains including metros. That would be great for visitors. We used a metro pass to fill in gaps. Overall we would buy a JR pass again. The staff were very helpful when we first arrived to show us the right direction.
The train was great. but my card after the 1st week was deformed and several machines get it stuck in the machines. Also when transferring between other lines I had to pay because my card did not work and I was holding up the lines go into JR from other lines.. Trains were great.. Problem is the pass
El envío una vez realizado el pago en la web es muy rápido y en dos días ya tenía el sobre con la documentación. Luego, en Japón es realmente fácil obtener la tarjeta y su uso es muy fácil en las estaciones así como en las máquinas para reservar asiento. Quizá lo único a mejorar es que la tarjeta es de papel por lo que puede deteriorarse fácilmente en caso de lluvia o de un accidente. Podría pasarse a una tarjeta de plástico o una app que permita su uso con el móvil.
Por lo demás, la experiencia es muy buena.
Esperienza fantastica, meravigliosa
Servizio impeccabile.
Siete un paese e un popolo meraviglioso
Trains were exceptional, although we once took the wrong train, as the labeling on the car confused us. Once we learned how to use the pass, it was pretty simple, but we had friends in Japan who helped us figure it out. It's not really clear from RailPass literature how to go to a machine and get reserved seats and not all stations have a human available. Our primary complaint is that it is only available for 7 or 14 days. We needed ours for 8 days. Why not allow the customer to choose the number of days on a prorated basis?
Die Pünktlichkeit, die Bequemlichkeit, die Zuverlässigkeit war wie immer excellent! Besonders hervorzuheben ist trotzdem der Service des Personlas bei z.B. Reservierungen! Es war alles immer unkompliziert und sicher.
Der einzige Wehmutstropfen ist vielleicht der Preis - obwohl gerechtfertigt! Wir möchten uns ausdrücklick wie vor 8 Jahren bei JR bedanken!
The many routes accessible for long and day trips. The convenience of travel to many locations. Trains are always clean, well-maintained, and prompt.
potrebbero essere migliorato il servizio offrendo una lista delle compagnie incluse nel pass con una relativa mappa per facilitarne l’utilizzo.
potrebbe essere migliorato anche il wi-fi presenti sui treni che la maggior parte delle volte non funzionava, e anche un centro informazioni in ogni stazione
easy to make reservation's on all JR office's, easy to change revervation's without additional cost, very good service, thanks

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