Certificate

Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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Real customer reviews

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We really enjoyed the JR pass experience, including a couple Shinkansen rides. We found value in buying/using our Kansai wide area JR pass. The only issue we had was as a visitor we struggled with making reservations on the kiosks. We had to go into the JR office every time. I would suggest more clear instructions in English
All went very smoothly - no issues with booking reservations and no timetable problems. Will do it again without hesitation. The only note from my experience is to advise about lack of catering facilities on long journeys - we learned about taking our own bento box from friends.
The Hokiriku pass was a game changer for our visit to Japan. We were able to use our pass for all our travel needs for the week, only having to reach for suica a couple of times, which made the value for money excellent. The exchange voucher for the passes was received with four days of ordering. Exchanging the passes was easy once we found the JR office. I would definitely recommend ordering the pass if you are in the area for a week. Tip- research exactly where the JR offices are located in the bigger train stations before you get there
I thought it was all very helpful
We got our paperwork sent to us in the US within days of ordering. When we got to Japan we went to the service office in Shibuya station several days before we needed to activate the pass with our paperwork, and the agent helped us with a pass that activated on our specified date. We went back later and got several shinkansen tickets from Tokyo to Osaka, and Hiroshima, and the agent was super helpful. Overall the service was fantastic.
Reliable, fast and great customer service! Rail Pass has been delivered fast and the usage instructions (since it is just a voucher) has been explained very well and easy to follow! Personally, Shipping costs to home address are a little high though...
Excellent buying, delivery very good, service good
The JR Pass was useful, particularly since I traveled to other cities besides Tokyo. Had I stayed only in Tokyo I would not buy a pass but simply individual tickets. The online process was understandable and the pass arrived efficiently. If I didn't have a friend traveling with me I would have completely missed the part where it has to be activated at the airport in the JR office.
Der Railpass ist im Grunde ein Muss für Individualreisen in Japan. Es funktioniert alles prima und stressfrei. Etwas ärgerlich ist der Umstand, dass der Nozomi-Shinkansen nicht mitumfasst ist.
The delivery of vouchers for passed was fast and efficient.
It was easy to obtain the actual train passes at the JR offices in Japan.
Used the Hokuriku 7 day pass plus a one-day pass from Osaka to Kyoto via Nara.
Will use the convenient advance purchase service on future trips to beautiful and wonderful Japan.

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