Certificate

Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

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Real customer reviews

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Buying the ticket was very easy. I appreciated that the pass was shipped to me very quickly and it only took a couple of days. The process to get the actual pass at the rail station was also very straightforward.
Ease of booking, always on time, clean carriages, helpful staff at the offices when needed. Only thing I would improve is the onboard WiFi that seemed to cut out regularly, especially when in tunnels. Will definitely recommend as an option
Le côté pratique, la facilité d’utilisation.
It was easy to schedule all of our trips on the Shinkansens and use the local JR rail lines!
Easy to exchange & use. Please note that if you fly into Haneda, the office opens at 7AM.
Como siempre un servicio de maravilla y sin ningún contratiempo tanto el envío como el uso de JR pass, siempre lo recomendaré.
Comfort and speed of trains
I like most the flexibility of the pass using at anytime within the active period is outstanding. I do not need to reserve most of the time except when I am in Tokyo and taking the train from Tokyo station. I would like to improve the following:
1. An app that I can use to reserve the ticket that I do not need to come to the train station for reservations.
2. A digital pass in addition of the paper pass in case I lost the paper pass. The digital version is a backup and is convenience for me to scan at the station rather than presenting the paper ticket at all times.
3. The ability to purchase the rail pass in Japan for additional day rather must buy in the United States.
4. If possible to waive the shipping and handling fee since it costs more than $50.

Thank you for your consideration.
Awesome experience for the 4th time in Japan. Very professional staff in JR Offices. They helped me efficiently on the many train trips I took. Trains are super punctual.
El servicio muy bueno, no pude utilizar la maquinas para agendar, pero el personal fue muy amable para ayudarme a hacer las reservas de asientos

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