Certificate

The rail system in Japan was amazing. The staff at all the stations, comfort of seats, Cleanliness and the timeliness of the trains were all top notch. My anxiety of transferring from J Rail to local trains was quite easy and quick. I hope to come back to Japan and use the Japan Rail system again. it was truly a pleasure

The pass is very easy to use and very flexible. The service is excellent. There are plenty of trains there are always seats available on trains.

The cost of this pass is very reasonable and saved us money on our trips. It would be much better if there was a digital ticketing system, as we waited about a week for our exchange order to arrive in the post and missed out on using it on one leg of our journey.
It would also be helpful if it was explained more clearly that a lost ticket would not be re-issued. My son lost his pass on the first train so we had to buy all his tickets from then on.

The rail pass was convenient for not having to purchase Shinkansen tickets whilst in Japan. It is an excellent concept, but an expensive outlay if travelling with a family, maybe there could be a family or group ticket option?

My experience highlighted a number of inconveniences that could be improved.

Why is it necessary to exchange the voucher for a ticket once in Japan? This involved waiting in long lines at Tokyo station to exchange our passes (as a family of 5 this took a long time).

It was impossible to reserve seats for rail pass travel on line. I specifically purchased tickets through the official website to be able to do this as guided by marketing information. The website kept crashing and there was no obvious way to reserve seats in advance on line that I could see. We had to use the ticket machines at the station joining the long lines of other travellers.

There is no reduced rate ticket for children. I had to purchase 3 adult tickets for my 3 children who are 12, 14 and 16. This was very expensive. It would be more attractive to families to travel if there is a student rate or a reduced rate for adults travelling with children etc.

As I understand it, the tickets are unique to individuals as issues only with passport viewing. Therefore there should be a way of replacing the ticket if it is lost - it is poor service that if the ticket is lost it is not possible to go to a ticket office and get it replaced. The tickets are very valuable and if lost then the tourist currently has no option but to buy a full price ticket instead to travel. I would recommend that this is rectified so that it is more user friendly. Why is this not possible given that to purchase the ticket it is necessary to provide so much personal information.

Perfect. Everything on time

My wife lost her pass on our last day. A digital version would have made our experience better

I treni, la rete ferroviaria e le stazioni sono anni luce avanti a quelle italiane, spostarsi con i treni giapponesi e gli shinkansen è davvero comodo ed efficiente.
Consiglio vivamente i pass regionali, che permettono di spostarsi da una parte all'altra, rispettando i tempi alla precisione del minuto.

Wir sind überaus positiv beeindruckt von Ihrem Service. Besonders von der persönlichen Unterstützung vor Ort an den Bahnhöfen. Obwohl wir der japanischen Sprache und Schrift absolut nicht mächtig sind, wurde uns immer freundlich und kompetent weitergeholfen. Auch wenn wir mal etwas falsch gemacht haben. Wir sind davon sehr begeistert!
Wir waren 4 Wochen in Japan, deshalb würden wir anregen, auch JR-Pässe mit etwas längeren Gültigkeiten kaufen zu können.

La atención del personal y la señalización para tomar las estaciones en casa uno de los desplazamientos realizados.

I liked that I can reserve seats and it makes traveling easier. I don’t have to worry about taking long trips or having to stick to a rigid plan.