Keep it as it is, well done :)

Best ever transportation experience for me... Staff was very polite and helpful. Compared to Europe, nothing to improve

The order process was simple and the order was delivered very quickly.
The exchange for tickets was simple and the staff in the ticket office were always very helpful when we booked our seat reservations.

This pass made going around Japan incredibly easy! The staff were always helpful in helping me get reserved seats to where I needed to go and even helped me with times. I would highly recommend this to anyone planning on going for more than a week in Japan!

I thought the service was excellent but it would be even better if you could reserve seats online rather than having to go in person to a JR ticket office.

Very good if need to make even few Shinkasen trips.

Purchasing is quite a complex mess of web sites and text for a simple thing.
You can kick out 80% off the text and improve the clarity/usefulness a lot.

For example
-use separate pages for special cases like Japanese living abroad etc..
-Give links for trains where web reservation is already possible (like most JR eastern)
- Update pages to include latest service points like the new one near Haneda
- Do not use text for lawyers (yes the site is so formal that it sounds like written for lawyer), but for normal people.

Everything was great. We used the JR Pass on a lot of Shinkansen and local train stations (including the island of Sikoku). Staff at the stations is very kind to all who have JR Pass.

Cuando llegue al aeropuerto de Narita tuve que esperar más de una hora para recoger mi tarjeta JRP.

Overall, a great value and experience!

Thank you