Certificate

Awarded the eKomi Gold Seal of Approval!

Awarded the eKomi Gold Seal of Approval!

jrailpass.com
jrailpass.com
jrailpass.com, an esteemed provider of Japan Rail Passes for international travelers visiting this beautiful country, is committed to facilitating seamless and unforgettable journeys across Japan's vast railway network. Offering exceptional convenience and affordability, their wide range of pass options cater to the diversified needs of tourists while fostering stress-free travel experiences. Acknowledging that exceptional customer service plays a pivotal role in ensuring satisfaction at every stage - from planning and purchasing passes to comfortably exploring renowned destinations – jrailpass.com aspired to maintain transparency by enlisting eKomi: The Independent Ratings & Reviews Provider. Embarking on a partnership with eKomi has empowered jrailpass.com in acquiring genuine, independently validated feedback through user-friendly processes accessible to all. These unbiased reviews continually reinforce the company’s commitment towards relentless improvements tailored specifically around their valued customers’ perspectives. By incorporating insightful testimonies expressing various aspects of personal experiences regarding product quality or support-related queries, prospective clients can now effortlessly make informed decisions corresponding directly to their unique preferences. Having taken this progressive step toward optimizing operations and forging stronger ties with patrons worldwide, we encourage you – the proud users of jrailpass.com–to contribute your thoughts through these invaluable eKomi certified reviews so as not only improve our offerings but also provide essential insights for countless future travelers embarking upon an unparalleled Japanese adventure!

Show More

Show Less


Real customer reviews

  • Review Given Date
    (newest first)
  • Review Given Date
    (oldest first)
  • Rating
    (highest first)
  • Rating
    (lowest first)
The trains and customer service were fabulous. I think you could improve by using an electronic JR pass instead of a paper jar pass, as I was concerned about losing the paper ticket.
On time, pleasant, smooth, enjoyable, ride. We were visiting Japan from the United States. We used the pass on local and long distance rides between Tokyo, Kyoto, and Osaka. The only thing that might have made the ride a bit more comfortable would be to make it a bit cooler. The ride was a little warm.
All of our destinations were covered for JR. We did no have any trouble with the ingress, everthing was easy for use!!
Tutto ok! Le istruzioni sono state semplici e chiare e non abbiamo avuto nessuna difficoltà ad utilizzarlo durante il nostro viaggio nel centro sud del Giappone.
Fabulous! On time to the minute, super clean trains and toilets. Staff in booking offices were very helpful. In Sapporo, the lady patiently advised and printed off 26 booked seats for us, sorted and clipped them together.Easy to follow directions in style.
It was excellent to travel on the bullet trains and always on time which is beyond our expectation coming from Australia. The only small hiccup was waiting for service at the help desk, but it was ok.
My experience with my rail pass was very good. I was traveling with a group of 20 people and all the JR employees worked very hard to get our passes validated before taking our first train.
Once we got to Japan and exchanged the voucher everything went great. No issues, ticket worked every time.

The problem was getting the voucher. It was sent FedEx which normally would be no problem. But due to changing US import policies it got hung up at a FedEx Customs House for over a week. Finally got the voucher just a couple of days before we flew to Japan.
We purchased the Kansai area pass and were so glad we did. We took the Bullet train to and trom Hiroshima,,rode the ferry to Miyajima, and took the train from Kyoto to Osaka all on the JR Pass. We probably saved more than $200. The only problem we encountered was having the pass delivered to the hotel. I strongly recommend you purchase it early and have it delivered to your home address
The experience was great, it was surprisingly easy to navigate the train system. Even though it was very crowded, and there was a lot of signage, it was well designed to help travelers. The trains were frequent, clean, and easy to get around. We traveled in Osaka, , Kyoto, Hiroshima, and Tokyo, exclusively by train.

It was nice that reservations on the Shinkansen were included in the price of the pass.

The only hiccup was when we accidentally got on a Thunderbird, which turned out to be entirely reserved seats. Which we did not realize. We had to pay when the conductor came through. But it wasn’t expensive.

The ease of traveling on the Rail system, with the aid of great signage and Google maps, made for a very enjoyable trip to Japan.

Loading...

The eKomi Seals