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Real customer reviews

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Overall, I loved the JR Pass, which allowed me easy access to the best train system in the world. Once in Japan, it is extremely easy to use. I think the process by which you obtain a voucher and then trade it in for the pass once you arrive is a bit cumbersome. Due to issues with FedEx here in the United States, we almost missed getting the voucher in time for our trip. There should be an option to obtain the JR Pass in Japan without the need for a voucher.
Efficient way to get around Japan. Only difficulty is that so many shinkanzen are Nozomi it limits schedule. Also requiring changes at Shin-Osaka. Saved money for sure and all service was clean, efficient, fast, smooth and always on schedule.
The Japan Rail Pass service has been excellent both for people and schedules and punctuality we would use again if we return to Japan. Congralutations
It would be fantastic if the JR Pass be able to be used for the subway too and visitors like us would not mind to pay a little more
excellent and friendly service
Efficient and punctual rail system and fairly easy to navigate for non-Japanese visitors. My only suggestion would be to make online reservations easier to obtain- Waiting in line for reservations at the JR station offices was time-consuming.
A really good price when I needed to use the Shinkansen. I would definitely recommend this to all my friends whoever wants to go to Japan.
Everything was excellent. A clear list of available services you can use with your JR pass would be helpful.
Would certainly recommend to anyone going to Japan.
The JR pass was extremely convenient and easy to use!
Great experience all around. From ticket pass to use at stations and even reserving seats very easy.

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