Certificate

I had to cancel my trip. I have been waiting for my refund for over two months. I contacted JR rail pass and they were very helpful. I sent the voucher as instructed to Spain and I still not have not heard anything back about my refund. Please contact me because I cannot get any information from JR rail pass and now you’re asking me about the trip that I did not take. Please refund my JR rail pass fee.

Thanks

***

I had sent 3 separate e-mails requesting a refund for my railpasses two months ahead of our trip to Japan. It was as soon as I knew we had to cancel because of the pandemic. I never received an acknowledgement that my e-mails were received, let alone helping me seek restitution. I threw over *** dollars away and the 3 e-mails I sent trying to responsibly work this out in a timely matter were useless. I'm hoping this feedback gets someone's attention because conventional means didn't work.

Unfortunately our trip had to be cancelled in March due to the Australian Government declaring overseas travel prohibited.
We immediately notified JR Rail office in Barcelona of our need to cancel the two rail pass vouchers.
We were told by email to return our vouchers to the Barcelona office to receive a full refund.
This we duly did and have not had any communication since.
Two months have now passed and we are still waiting for the promised refund.
All our other cancellations for our trip to Japan have been fairly refunded.

we were unable to go to Japan on April 16th due to the Covid-19 pandemic and Japan not allowing any foreign visitors. I emailed the travel agency to request a refund or credit and never received a reply or acknowledgement of my inquiry. I'm not sure getting the Jrailpass ahead of the trip is worth the effort. However, we did receive our vouchers in a reasonable timeframe and it came with instructions. I am happy to change this review to a positive one if I can get a voucher credit or refund to be able to purchase again next year when we reschedule our trip.

I didn't take my trip, I've got a credit....was gonna use it later. I'm still right about this correct???????

I would like to know why my request for a full refund of the unused tickets I purchased, as we could not enter Japan due to the virus, has not even been acknowledged? I made that request weeks ago but not heard anything back.

Your assistance would be appreciated.
Thank you.
***