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Ordered a unlocked iphone 13 pro and was told after my order that it wasn't available so the upgraded it to an iphone 14 pro max. Just got the phone today. Was excited to start using it. I went to activate it just to find out Best Buy sent me a locked one and it has to be returned. The lady I spoke to said I'd have to return it and once they get my phone back they will send out a new one. Disappointing after a week of excitement to use this new phone. The lady said it will take a week before all this is resolved but then I get an email stating it will take 1 to 3 days for me to get new shipping label. So half a week it gone waiting for shipping label then 3 tob5 days for them to receive it. Then who knows how long until it's processed in their system and then 3 to 5 days to receive a new one. And what happens if that one isn't correct. I'm not saying this is a bad company because who else is going to upgrade you from an iphone 13 pro to a iphone 14 pro max. They did awesome to satisfy me on that issue. I'm just disappointed that I waited for it to arrive to just look at it sit in a box for possibly 3 days and then possibly 2 to 3 weeks to possibly enjoy the product. Hopefully once this is tooken care of my Disappointment will disappear

Very professional company to work with great products I would highly recommend them

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Excellent service. Thank you.

Quick and easy...

Wated to return and cancel my order staff was very helpful doing so

Response from customer support could be better. No email stating when or if product had been sent. Overall great product and good terms. Just need better communication.

My order is missing important parts

Need to be able to get tracking info on the item and should have been able to store pick it up like I had asked to