Certificate

the vpn upgrade and the cyber defender renewal were initiated a week ago the cyber defender older version was not removed and it caused an issue the vpn asked for me to put in a validation key but when i tried it said that key was already in use. the technician appears to have solved these issues

Done

the program expired and needed a new install. it took 2 week to get someone to call me back but when they eventually did, problem was resolved

The phone people are not so good and canned statements are frustrating. Actual Tech was great. Give them a raise. Some of your tech do not listen and just do the normal stuff wasting time and money and frustrating the client. This person did exactly what I needed and listened when I grabbed the mouse and wrote notes. Thanks again.

I called for a quick clean-up, which due to being a busy day, was estimated to take 4 hours, but in the end it took 8 hours. The rep who took my phone call was in the Phillipines and was sometimes hard to understand. He could not tell me why you no longer have a toll-free number. The 801 area code phone number is NOT toll-free and the last time I called I was charged $*** on my phone bill while I spoke with your company rep trying to sell me a product. This is not the former great service you use

My computer was running very slowly. You were able to clean it and optimize the programs to run quickly. Thank you for your continued service. I have peace of mind knowing you are only a phone call away to help my with any problems I may have.

When My Clean PC was installed on my computer, it changed the recommended font on my computer. The install also started automatically at start up in an expanded screen that only displayed half of the page. Once a computer scan was completed and cleaned, I had to log off and log back on. This cycle continued over and over. When I readjusted the font back to the recommended setting and started to use the internet, the My Clean PC scan would pop up and force that vicious cycle all over again.

they are every good ppl

This is a great service but I really dislike the sales methods. Sometimes I'm in a hurry and the customer service rep is too persistent with trying to make a sale. It's annoying.

yes thank you