Certificate

vdery goof

Programs for Bitdefender and Hotspot were installed incorrectly by previous US Tech service techs. This tech figured it all out and installed and activated them correctly.

the techs worked on it for a few days. It took overnite to process,and the problem was still there. The last tech ***? worked tirelessly on in and had it going in a couple of hours. He went thru the computer and checked and fixed everything. We had a good phone connection ,I could hear him and it was breaking up. With the other techs if they have an accent and the phone breaks up it makes it very difficult to communicate. But all better now. Feeling better about the company. I've been with US TECH for 10 years and every time I called and they answered after 1/2 hour they would try to sell me a program.. With 3 computers and no money it is difficult.

Clean and optimize PC, eliminate problematic pop-ups

needed to reset a password for gmail.

Deleted popups and websites

He got everything cleaned up quickly

***

*** was very good at understanding my problem and solved the problem to my satisfaction.

The last tech made a mess of my computer and this tech fixed the items the last tech removed from my computer. Nice to have a tech that knows what he's doing.