Certificate

Thank you *** for checking my laptop for any problems, and explaining Avast as a free addition to my laptop.

I was really anxious about ID Theft

We have to keep the technicians separated. The first one, tried to help, but ended up taking too much time and tried to sell me something I already have. The second tech was ***, he was excellent, obviously knew what he was doing and solved the problem. It took a while, but he did it. If I had gotten to him directly, it would have saved time. I do not like it when the first phone person tries to sell me something. I know they are doing it and it is annoying. When my service runs out in December, I should be contacted, then we can see about extending the service. A bug thank you to Jeffery...good job!!

set wireless connection to new printer from laptop

fixed

printer wouldn't print from computer

Thank you

When I call I usually get help,. Sometimes it takes longer than I am told it will take. But eventually someone works on the problem.

wait time was little long for a tech, But he was excellent when I got him. Thank you for your service

EXCELLENT HELP AS ALWAYS FROM JOHN