Certificate

Pricing is great and delivery was prompt but customer service, more specifically product knowledge is seriously lacking!
Several conversations via phone and email produced no solutions for an entire business day. The reason provided for this was due to identifying the items needed. While certain items are available in a kit no one knew the items in the kit. One conversation had an individual quoting me an item number for a box and a different item number for a box cover. I asked if these two items were made to fit together and the reply was,"sir, we don't know how the items fit together. Thats not our job" FIRST. We know how these things work THATS WHY I ASKED! Second.. if your sales team does not have the product knowledge to offer product solutions then you either need to train you staff or narrow your scope. Luckily this made me made enough to put my day on hold long enough to do the research on my own. Low and behold it literally took 10 minutes to find the manufacturer, download their product cut sheets, highlight part numbers and send them to your staff with quantities. TEN MINUTES!... you do this for a living and could not produce results with a whole day?? Within an hour we had our quote. Minutes after that I was on the phone to pay the invoice only to find out that one key piece was not in stock. I asked two people on the phone if it was in stock that morning and they both said yes. Now it is not... Get your affairs in order. Train your people. Duratex loves to keep consistent vendors but has no interest in paying your mark up when we have to do all of your leg work.

Excellent price and service

Shipment information

Paid for 2 day shipping took 5 days to arrive. I called customer service.regarding circuit breaker I was ordering due to description of breaker listed on the web and what the breaker actually looked like. Assured it was the breaker listed by pert number, it was not.

Neobits was the only seller on the internet who was selling this chandelier. I paid, they shipped, all was great!

I apparently chose the wrong product (C.B. antenna ball) the item I purchased was a bare wire configuration I needed a screw on type for the C.B. antenna I've since contacted customer service & will be purchasing the other configuration, Thank you !

Reliable, true to promised item.
Will buy again.

I found neobits to have a very fast response time for my order. Pricing was fairly competitive. I have only one order from neobits so far but will consider them in the future.

Used them in a pinch because my current provider was still out of the product. Will definitely keep using them over my current provider now.

Everything with my order was professional and delivered ahead of schedule!! Thank you. Highly recommended.