Certificate

The person who handled my return was great—very professional. And the return was as easy as pie—THANK YOU for this. Alas, I wouldn’t recommend Pikolinos.com to my friends because of several reasons: Quality is not the same as it used to be—ladies Jerez driving mock I ordered and returned looked like it was coming unglued from the cleats on the bottom and the cleats are of a much softer material that seems like it would break down very quickly; I thought Pikolinos were a Spanish product made in Spain, however I have had “made in China” stickers on some of the shoes I ordered about three years ago; have received two items covered in mold; the website is too difficult to navigate, not worth the time for the quality. It breaks my heart, since I have lived in Pikolinos over the years and I still have several pairs that still look great. I loved your shoes—and bags, too. I wouldn’t mind if the shoes were more expensive if I was getting the same quality as before, but I realize that this is probably impossible as time marches on, products get outsourced, and not as much love is put into the products.

Hi,

I made a return and did not get a refund yet though the parcel was delivered ~ 1 week ago.
I give only 1 star because of such a delay with refund.

Boots were sent on 10/28 and delivered on 11/5. Today is 11/11, 6:57 pm. No refund on my account yet.

Please see how things can be expedited.

Thank you for your help,
***

Your web site says free returns and exchanges, however the return process was not clear and exchanges are not available.

Love the quality workmanship.

I’ve seen and admired Pikolino shoe adverts for some time and saw a pair I liked from their outlet for $*** marked down from $*** so figured i’d try a pair, received them in a timely manner, and i’m very pleased with them.They came with a good sized canvas bag w/red shoulder rope attachments which was a pleasant surprise and a small rectangular sponge for spot cleaning.They are comfortable and a good fit so I will consider them for future purchases.My footwear of choice fo the last few years has been Sperry gold cup boat shoes which I consider an excellent, comfortable choice but it is time for a change.

I actually called customer service to find a "P" store near me. Sadly, no stores in San Diego, but could purchase at Nordstrom's. Nordstrom's did not have what I wanted, so I ordered the shoes on line. I have not received the shoes yet, but your response and keeping me abreast of the shipment has been good. I LOVE YOUR SHOES!! I was also in your store in Rome. I did not get shoes ( wish I did) but my wife got a nice purse and shoes.

I did not receive my package, it was delivered to a Miami,Florida and I live in Kansas.

The customer service representative was very professional and knowledgeable about the products and how to find them! Super job!

Still have not received shoes

Received my order much sooner then I expected and just in time for the cold weather to come thru. I haven’t taken them off since- they are so comfortable and slip proof. Already felt like they’ve been worn in- they are a perfect fit. Can’t wait until they get some distressed leather on the outside from all the romping around I’ll be doing in them.