Certificate

helped this old man out by describing to me how and what he was doing makes downloading apps a whole lot easier. thank you for all the support I'm one happy guy!!

Forgot password to ByePass and *** helped me .

BIO RAM GONE COULD NOT DOWNLOAD SYSTEMS TO INSTALLS THANKYOU!

needed a VPN and I was directed here. Not sure how though. thanks

Technician was excellent to work with

The problem was with the computer itself and not with System Mechanic, however *** was able to highlight the problem. With this knowledge, I should be able to update the laptop and succeed in the download. Many thanks to ***.

clean up computer and phone call and explain

My tech was very helpful, however earlier I made contact and the person I interfaced with gave a sales pitch and loaded a program I did not want.

*** was cordial and understood my needs, worked expertly. Bad people got my information 2 hours after I finished with you on my original problem. Hackers convinced me they were you when they called me with follow up information. You need to always give us the trouble ticket number and instruct us to only talk to a caller who has your / my ticket number. This problem has caused me a problem twice now and if it ever happens again I will not let anyone log into my computer. I will find a computer technician locally and pay them for continuing support. ***

I had been through several calls to resolve the problem. *** very quickly assessed the situation and resolved it with almost no need to involve me. In many years of getting help solving computer problems, I can say without a doubt, this was the most efficient and pleasant exchange I've ever had. Thank you.