Certificate

able to get into accounts to order items and pay bills that were not working on this computer, but did work on our laptop. The gentleman was able to fix that problem.

tech patience with me

*** was the only one of many techs i spoke with and he was awesome and knowledgeable I thank him and he was the most pleasant person yet!!!!!

It took a complicated solution to deal with the interference from Norton 360 as related to the system mechanic security causing system mechanic not to load except under fresh boot. That problem was solved, along with some chinese files interfering with the cloud. His expertise has me seriously considering contracting with US tech support instead of renewing my geek squad support contract

*** was very polite and calmed me down because I just purchased a program and could not activatie it he helped me get the program done on system.thank you

I had a problem which has to be solved by my accounting software company but your technician, ***, was very helpful and I learned a lot from him. It had to do with moving backup files from another computer.

I had to completely different experiences one was terrible and the one I had this morning with Mr. *** was fantastic. Today is Sunday, November 22 I put in a call for service yesterday Saturday, November 21 was disconnected 3 times and the sales people that I spoke to in order to get an appointment with a technician seemed more interested in selling the software than hearing what my problem was. On the other hand my experience with Mr. *** was fabulous we spoke he understood everything he was articulate and in my opinion if I could only use Mr. *** on an elective basis my service in my experience would be great I am just concerned that every time I call up I have to go through the Gauntlett of being talked up buying software they do not want and it is annoying

virus removed

Always have a slow computer to a dysfunctional degree. Now I can use more than my phone. Thank you!

yes thank you