Certificate

I had a rogue virus trying to hack my computer. I didn't panic or even think twice. I called US Tech Support, and, as always they ***. Got my computer rid of those *** and even followed up with a phone call to make sure I was ok. LOVE IT! ***

Iproved the performance. thank you.

the problem was not resolved and i am unable to connect

I asked to have the tech telephone me prior to any work so I could demonstrate the problem. I DID NOT GET A CALL. I was asked for a written description which I knew would NOT be enough which is why I asked for a phone call. As I suspected in such a case the problem WAS NOT RECTIFIED. The problem has me very aggravated and this is not helping. Your techs are not good enough to know everything and guessing doesn't fix problems. I've been a customer since 2012 or so. I will call on 4/16 and expec

not really a problem just needed help installing bitdefender.

Thank You ! You always make things better !

did what i asked

I believe you cleared out a lot of problems. Only usage going forward will let me know how great a job you did.

*** was excellent and took the time to explain things to me.

I WAS CONCERNED ABOUT SPYWARE AND VIRUSES AND WAS HAVING "UNUSAL" LOG-IN ISSUES. THANK YOU.