Certificate

I've placed various orders from White Lotus, and they are always filled promptly and deliver high-quality products loved by my whole family. My best finds have been the toddler-sized kapok pillows and wool pillows. Thanks for all you do, White Lotus Home!

fast communication and supply.

Great Customer Service

Customer service is excellent. Quality is excellent. I would recommend to others.
I would love to recommend a little overhaul on the contoured kapok pillow. Would love to see a small side and a larger one. The current bolster is too big for little necks😊

White Lotus Home is top notch from the ordering process, and the quality of their product, to their delivery service. They are always polite and patient when I have called with questions to check on dimensions or materials. I can recommend them to friends and family with great confidence!

I ordered a 5 lb bag of Buckwheat hulls to refill my bed pillow. Have used one for years but mine was a smaller 2 lb 'travel' size and it just wasn't cutting it anymore....

Picked up a couple of pillow cases (added a zipper to the cotton one to act as the liner to hold the new Buckwheat; the other was a zippered Tempurpedic 'quilted' one. Opened a small corner of my 'travel pillow' and emptied it. Put a zipper into the new 'liner' pillowcase and weighed out 3.5 lbs of fresh, new Buckwheat to use for the new bed pillow. I mixed in .5 lbs of the buckwheat I had from my old pillow. Slept on that for a few nights and added another .25 lbs. The zippered 'liner' holding the new Buckwheat went into the quilted Tempurpedic one.

PERFECTION! (At least for my needs). The remaining new Buckwheat - and the old - went back into my little travel pillow, making it around 2.75 lbs. (Better than it was, that's for sure).

I've not slept so well in I don't know how long. Still don't sleep through the night but don't wake up as often - or for as long as before - and my neck is thankful for the added support!

Terrific product and exactly as described. Delivery does take longer but that was explained during the ordering process. It arrived a couple of days before the expected date so that was nice.

*** *** *** is pretty spot-on and we’re happy with it. I would suggest straying away from some of the other products, though. The *** cover we ordered could be a lot better. Lots of stray threads on the inside from (what looks to be) sloppy sewing. As as we got it on the ***, the zipper head freely zipped right off its track and into the air at the end- no stopper to prevent that- and we couldn't get it back on. White Lotus did respond to our email request for suggestions on how to get the zipper head back on, which is nice, though long response times did drag it on out. When we were just directed to remove the cover and send it back for repair, we dropped that conversation quick and accepted our one-time use *** cover because it was such a nightmare to put on a king size *** we couldn’t stand the idea of doing it again so immediately plus boxing it and shipping it. Too much of a schlep.

To sum up:
*** Dreamton *** King Size: 5 stars
*** Cover: 1 star
Customer Service: 2 stars

Products are great, communications about manufacturing and shipping times have been spotty in the past.

Love the personalized, congenial service. It is comforting (literally) to have sate, healthy products in my house!

I am slightly dissatisfied that there are no options to return a pillow if it doesn't quite meet my expectations. The pillow I received is nice, however it does seem to be less filled and thick than my last medium wool pillow (I double checked before ordering- the last one was a medium- I got it in the spring of 2016). I did not feel at liberty to reach out because there are no return/exchange options listed on the website.
The product is nice, however I would have loved to have had the option to try to switch out for a thicker one given that I think the fill has changed.