Why choose eKomi?

Join over 14,000 companies worldwide that have increased their search traffic and conversion rate by putting their trust in eKomi to collect verified, authentic product and customer ratings and reviews.

14004

Companies

40.2 M

Customer Reviews

26

Countries

Customer Reviews
Customer Reviews

Trusted, authentic, transaction-based.

eKomi offers a unique platform where consumers communicate their verifiable experiences to one another. eKomi charters one of the most elite, vast Customer Feedback Management teams which personally screens every single review collected, 24/7 for our clients.

Customer Reviews
Google™ Ratings

Ever since going social and integrating reviews into AdWords™ and Google Shopping™, Google has opened a new dimension of value for customer reviews.

Activating Google's seller rating extension is crucial for businesses to thrive in the increasingly competitive online marketplace.

Customer Reviews
Award-Winning Technology

Our innovative excellence has been accoladed by multiple industry leaders and institutions.

For example, eKomi was granted the CeBIT Innovation Award by the Fraunhofer Institute and the Best of Innovation Award for IT. Just this year we won the LSA 2017 Ad to Action awards for our mobile SMS solution. These awards solidify eKomi as an industry leader in both design and delivery of unique, cutting-edge technology platforms.

Customer Reviews
Innovative Development

We constantly update our leading, state-of-the-art social commerce solutions through several release cycles every year.

Flexible, robust, and customizeable according to our client's needs, eKomi's resilience results in feedback campaigns that are trusted, transparent, and effective. Our experts consult with you to determine the technology and implementation approach that best suits your business.

Customer Reviews
Quality Compliance

Reliable. Scalable. Secure.

eKomi delivers legally-compliant SaaS solutions that allow you to position your third-party validated customer ratings in response to constantly evolving social commerce trends for greater ROI. Not only do we provide insight into market strategy, but also review collection methods that free you from legal complications. Our solutions guarantee a review management tool that is consistently safe and secure.

Customer Reviews
eKomi is Global

eKomi was designed with the global business and customer in mind.

eKomi has clients all over the world, for which we make sure to provide the same high standard of service. This is why we support over 26 languages, and have offices throughout the US and Europe. We believe that, in order to adhere to the specific needs of our global clientele, we need to offer a universally applicable solutions, and it is this philosophy that drives our expansion and development.

How You Benefit from eKomi

Use reviews to increase your conversion rate

What do your customers want: Accurate delivery dates? Great customer service beyond the point of sale? Efficient return policies? Building trust, let alone loyalty, requires more than certificates and awards. For this, there is nothing more effective or efficient than the collection, analysis and publication of authentic customer reviews. Using the eKomi 5-star review system, you can substantially increase your conversion rates through creating trust, which results in higher search traffic and more sales.

Gain more customers with Google™ Product
Integration

If your business is not listed on Google™, you may be missing the opportunity to increase your sales. Our recognition by Google™ as a certified third-party review collection service allows eKomi’s reviews to easily integrate within Google™ product listings. With eKomi's social commerce technology, we do not just capture reviews, we also provide our clients with all of the tools necessary to communicate and spread these across the Web.

Get more visitors with search
engine optimized user generated content

Generating original, high-quality content from satisfied customers using their recommendations and reviews is the goal of any online marketer. eKomi delivers an efficient and proactive review gathering system that is easy to manage and set up. We integrate our APIs directly into Google™ products, helping websites rocket to the top in Google™ rankings.

Increase your transaction volume

With eKomi's varied review and rating display options, businesses can instil trust in current and prospective customers who, in return, are persuaded to spend more thanks to boosted consumer confidence. Studies have shown that customer reviews are more important than pricing when it comes to making a purchasing decision because people trust these more than celebrity endorsements and traditional advertising methods, a fact which will be reflected in an increased transaction volume.

Satisfied customers are the best salespeople

With 250 million users on Twitter and over one billion users on Facebook, isn’t it time to broaden the reach of your business? Viral positive reviews across key social networks can give your business a powerful advantage. More and more companies are starting to see the purchasing power of consumers using social networks. In reaction to this explosive growth, eKomi provides various social recommendation features that project reviews to a vast audience.

Protection against malicious reviews

Can you put a price on the professional reputation of your business? Some internet portals have been specifically developed to allow the publication of unjust negative reviews. In our experience, most negative reviews are fruit of a miscommunication or misunderstanding. With eKomi you can easily resolve any dispute through a private customer dialogue, allowing companies the opportunity to address and improve customer satisfaction. More importantly, this process protects companies from negative reviews becoming viral across the Web.

How eKomi Works

eKomi offers innovative, easy-to-implement SaaS solutions to gather both customer and product reviews. Once collected, they are reviewed by eKomi’s Feedback Management team, and then published online and syndicated to all major search engines.

Transaction
occurs

Review
Request

Review
Generated

Review
Management

Social
Recommendation

1. A customer buys your product or uses your service from an authentic purchase point.
2. eKomi proactively sends out a review request.
3. Your customer leaves a review.
4. eKomi’s Feedback Management team validates and publishes the review.
5. Potential customers read other client experiences.

Integrate your reviews directly into your website.

Customer reviews can be displayed through a widget, along with your overall score, eKomi Trust Seal and aggregate star rating.

Product reviews are published directly on your product pages, in order to increase your conversion rate, decrease returns and boost your SEO ranking.

eKomi is the New Gold Standard

eKomi is the new GOLDStandart
eKomi Welcomes Goldman Sachs Private Capital Group as New Shareholder – eKomi The Feedback Company, Europe’s leading Software as a Service (SaaS) provider, announced in 2015 that Goldman Sachs has become a key investor in the Company. eKomi provides independent authentic transaction-based reviews and ratings and customer experience management to its clients.
eKomi is the new GOLDStandart
“eKomi has been a wonderful partner. Easy to set up, responsive team and great results.” — Peter Sinclair, Vice President of Marketing, ScoreBig Inc.
eKomi is the new GOLDStandart
“After implementing a solution with eKomi, we experienced a 7% rise in our online non-brand search traffic.” — Michael Swinson, EVP, Analytics of TrueCar
eKomi is the new GOLDStandart
“We have seen a 59% increase in our organic search referrals since implementing eKomi. Unless you were an existing customer, our excellent, friendly, local customer service was not immediately obvious to the wider world, so I selected eKomi to make our levels of customer service far more visible to both new and existing customers. Using eKomi to collect our feedback has helped focus the whole company on our customer service levels and achieve greater buy-in from the rest of the company to resolve any particular issue that may arise.” — Nick Hill, E-Commerce/Marketing Manager of Proporta
eKomi is the new GOLDStandart
“So far I can say we have seen a 12% increase in conversion rate which I can only attribute to first time customers being reassured by the feedback they are reading.” — Simon Goldin, Founder of MyPure

Our Clients

More Clients

eKomi Solutions

eKomi Review

eKomi Integration

eKomi’s robust SaaS Social Commerce Technology Platform is easily implemented
with any customized or standard e-Commerce, e-Marketing and CRM solution.
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Contact Simon Woods, our General Manager of Global SMB Sales and Alliances, by sending an email to swoods@ekomi.com with the subject "Partner" to arrange a personal meeting with our Business Development & Marketing departments.


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Industries & Verticals Supported by eKomi

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